Our Process:

• We acknowledge receipt of your dispute within 24 hours.
• An internal review team assesses the evidence from both sides.
• In some cases, we may arrange a follow-up inspection.
• A resolution will be proposed, which may include a partial/full refund, a service redo, or credit toward a future booking.

Note:
BookMechanic.uk acts as a facilitator between customers and independent mechanics. While we cannot guarantee the outcome of every dispute, we are committed to fair and transparent resolutions.